132 - The AI Shift No One Saw Coming: From Software to Services

The research and CX industry is at a crossroads. Traditional platforms are struggling under debt while AI deployment is reshaping how enterprises buy and use analytics tools. This episode explores what happens when private equity leverage meets the need for transformational AI investment, why major vendors are hiring armies of engineers instead of just selling software, and how market research is evolving from static reports to always-on data infrastructure.

Plus: the case for AI-moderated interviews, and why your insights might soon find you in Slack rather than waiting in a dashboard you never open