What can business leaders, parents, and professionals learn from the people who negotiate with spies, terrorists, and hostage-takers? In this FBI Negotiation Masterclass, three elite agents reveal the human side of influence — the small behavioral cues, emotional intelligence, and calm under pressure that determine whether a situation escalates or resolves. Joe Navarro shares how observation and benign curiosity can turn fear into cooperation. Gary Noesner breaks down why likability is the secret weapon in any negotiation. And Melissa Fortunato shows how empathy and diversity save lives — and how the same principles can transform conversations at home and at work. Whether you’re facing conflict in the boardroom or at the kitchen table, this masterclass shows you how to communicate like the people trained to do it when everything’s on the line. Featured Episodes Featuring: The Power of Benign Curiosity in Negotiation with Joe Navarro — Former FBI Special Agent & Body Language Expert, Author of Be Exceptional The FBI’s Top Hostage Negotiator Reveals What Actually Works in Negotiation – with Gary Noesner — Former Chief of the FBI’s Crisis Negotiation Unit, Author of Stalling for Time The Secret Strategy FBI Negotiators Use — And You Can Too (with Melissa Fortunato) Melissa Fortunato — FBI Crisis Negotiator & Undercover Agent
