लोड हो रहा है...
Loading...
Please wait
Like the show? Show your support by using our sponsors.
Need to update your shop systems and software? Try Tekmetric HERE
Launch your tool game to the next level with Launch Tech USA! HERE
Recorded at Tools in Hershey, Pennsylvania, Jeff sits down with Josh Coomes of Auto Shop Therapy and technician Brian Ramsburg to discuss the realities of running a modern repair shop. Brian reflects on more than 18 years in the trade, the challenges of being a solo technician, and why he enjoys variety in his work, while Josh shares his customer-first approach, leadership lessons, and the importance of protecting a shop's reputation. Together, they explore diagnostics, pay plans, hiring, training, and building a culture that values quality over speed.
Timestamps:
00:00 Listen or Become a Liability
00:35 Tools in Hershey Introduction
02:37 Brian's Career Journey
04:18 Owning a Job vs. Owning a Shop
07:42 Customer Empathy and Service Standards
09:21 Turning Away Older Vehicles
14:48 Favorite Types of Repairs
18:02 Why They Avoid European Vehicles
19:40 Shop Scheduling and Profitability
21:56 Technician vs. Owner Priorities
25:38 Working Relationship Challenges
28:28 Hiring and Leadership Lessons
36:20 Mentoring and a Proof-Based Culture
40:41 Pay Plans and Team Morale
42:03 The Starter Diagnosis Debate
45:41 The Stress of Being the Only Technician
48:50 Quality Control vs. Book Time
52:40 Shop Standards and Fair Productivity
55:27 Workflow and Imperfect Data
58:51 Flat Rate Pressure Stories
01:05:10 Hiring Through Working Interviews
01:10:23 Charging Properly to Grow
01:12:44 Final Advice and Closing
Follow/Subscribe to the show on social media!
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232