Leading Through Conflict: Communicating Unpopular Policies

Marisa Eikenberry and Wayne Turmel dive into the complexities of leadership when confronted with disagreeable or unpopular policies. Learn effective strategies for communicating these policies to your remote or hybrid team, ensuring clarity, empathy, and maintaining morale. Wayne shares his extensive experience on how to handle the challenges of remote leadership, from understanding the reasons behind decisions to managing team pushback. Whether you're a seasoned manager or new to leadership, this episode offers valuable insights for navigating conflict and leading with confidence, no matter where your team is located.

Key Takeaways

1. Communication is a two-way process; it's crucial to listen as well as deliver the message.
2. Use rich communication mediums, like video calls, for delivering significant news.
3. Be transparent about what you know and don't know, and ensure ongoing dialogue.
4. Schedule follow-ups and one-on-ones to address individual concerns and questions.
5. Understand the technical, organizational, and personal implications of policy changes.