S1:E9 Bridging the Gap: Communication from Floor to Corporate with. Ron Thurston In this episode, hosts Ricardo Belmar and Casey Golden speak with Ron Thurston , co-founder of Ossy and author of 'Retail Pride' . Thurston shares his wisdom on essential skills for retail executives and discusses empathetic communication between corporate and store teams. He emphasizes the three pillars of success: empathy, curiosity, and focus. By understanding and addressing the concerns of frontline workers, retail leaders can build trust and foster a collaborative environment. Thurston also highlights the impact of the hiring process on employee satisfaction and the importance of recognizing the distinct roles within a retail organization. Join the conversation as Thurston shares strategies to enhance the retail experience from recruitment to customer interaction. Subscribe to our Newsletter : https://retailrazor.substack.com Subscribe to our YouTube channel : https://bit.ly/RRShowYouTube Meet your hosts : Ricardo Belmar is an NRF Top Retail Voices for 2025 and a RETHINK Retail Top Retail Expert from 2021 – 2024. Thinkers 360 named him a Top 10 Retail Thought Leader, Top 50 Management Thought Leader, Top 100 Digital Transformation Thought Leader, and a Top Digital Voice for 2024. He is an advisory council member at George Mason University’s Center for Retail Transformation , and is the director partner marketing for retail & consumer goods at Microsoft. Casey Golden , is CEO of Luxlock , a RETHINK Retail Top Retail Expert for 2024 and 2023, and Retail Cloud Alliance advisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech! Includes music provided by imunobeats.com , featuring Swag, Tag and Brag from the album Beat Hype , written by Heston Mimms, published by Imuno.
